GDPR = General Data Protection Regulation



Since we value long-term collaboration built on trust, we place great importance on securing all business data and on protecting your personal data.

Pluto cares about your privacy.  That’s why we want to provide you as much information as possible about what happens to your personal data once you provide it to us.

Within this Privacy Policy you will find all information you need to know about what personal data we collect, why we collect it, how long we store it, what your rights are and how you can exercise them.


In accordance with our obligation as stipulated in the EU General Data Protection Regulation (GDPR) effective May 25, 2018.


Pluto N.V., with company registration number BE0415.621.046, determines the purpose and means for the processing of your personal data.

Contact information:


Ring-Oost 12

9400 Ninove


Tel : +32/54 33 39 01

Fax : +32/54 32 17 44

E-mail :

There is no Data Protection Officer appointed in the company.



            Who is protected by this policy?

This policy applies to the processing of personal data of our current and ex customers, prospects, suppliers, commercial contacts or persons interested in our products.



            What personal data are we processing?


The following personal data may be collected and processed according the relation we have with you:

  • Identification information such as name, first name, address, telephone and/or fax number, e-mail address, vat number, website.
  • Information relating to your purchasing of goods or services offered by our company.

We can also collect information about you by third parties, such as Public Authorities, credit insurance companies, public websites or social media and relationships of the company (customers, suppliers, …).



            What do we use your personal data for and what is the legal aspect of those processing?


Pluto processes your personal data for various purposes, whereby we only process the data that are necessary to achieve the intended purpose.  For example:

  • the follow-up of your order;
  • the follow-up and processing of complaints and returns;
  • the general administration of customers and suppliers.

The processing of your personal data is also necessary to accomplish our statutory obligations. For example:

  • the bookkeeping of your account;
  • the legal declarations;
  • the administration of disagreements and legal procedures;
  • the recovery or transmission of claims and the protection of our rights in general.

Your personal data can be used in the general of direct marketing towards you.  Pluto will always aim for a balance between our legitimate interest and your privacy.  For example:

  • to inform you about our products or services;
  • to involve you in a marketing action.

If you prefer not to receive any marketing communication from us, you can opt out at any time.




            Do we share your personal data?


Pluto N.V. doesn’t sell personal data to any third parties.

They can be shared to our subcontractors if necessary in the same purposes as those stated within this policy.

Personal data can be shared for example to :

  • our commercial agents;
  • competent administrations or official authorities;
  • transport companies;
  • subcontractors of the production;
  • credit reference agents.

In any case where we would be transferring your data to third parties, we will provide you with a transparent notice through which you are informed of the third party, the purpose of the transfer and their processing.

Your personal data will not be transmitted out of the European Area.



            How long are we keeping your personal data?


By law, we are not allowed to store personal data for longer than is necessary to achieve the purpose for which we collected it.  The retention period can therefore be different according to the processing activity. For example : the coordinates of your credit card are immediately destroyed after registration of the collecting.


            How do we protect your personal data?


We work hard to protect your privacy and personal data at our offices.  Pluto uses a combination of technical and organizational measures to keep your data safe.



            What are your privacy-rights and how can you exercise them?


You are entitled to review and to request the rectification or erasure (“right to be forgotten”) of your personal data.

Furthermore, you are entitled to object to the use of your personal data by our company.

At last, you have the right to exercise your right to data portability.  This means that, after your request, your personal data available in a computer file can be send to you or somebody else, indicated by you.

To exercise these rights, or if you require further information regarding your rights, you can send a written to:


Ring-Oost 12

9400 Ninove

Or by e-mail :

To prevent unauthorized disclosure of your personal data, we can verify your identity.

We will respond to your request as soon as possible, and in any case within one month of receipt of your request.

Finally, you have the right to lodge a complaint with the Belgian Privacy Commission via


How can you stay informed of adjustments to this Policy?


Pluto reserves the right to adapt this Policy at any time as it sees fit.  Therefore you are invited to check this Policy regularly for changes.

Ninove, 22/05/2018